Privacy & Security Policy
Any personally identifiable information you provide on this website is processed and maintained by Catalina Island Vacation Rentals, Inc. ("Catalina", "we" or "us"). This online Privacy and Security Policy describes the information we collect through this website, how we use that information, and how we protect your personally identifiable information.
By submitting your personal information to us, you agree to the transfer to and processing of your personal information in the United States in accordance with the terms of this Policy.
What information do we collect?
We collect information from you that allows us to provide services and content that are customized to your needs. You are anonymous on this site until you provide us with this information, unless you access this site from a link in an e-mail we sent you or sent by our marketing partner, Choice Hotels International, Inc. ("Choice Hotels").
When you use our reservation system or call our toll-free reservation telephone number, we collect personally identifiable information that you supply, such as your name, address, telephone number, e-mail address, room preference, credit card details, day and month of your birthdate. We may also ask for additional information such as an loyalty program number (e.g., Choice Privileges, airline program), association number (e.g., AAA), or group number.
Catalina, alone or in connection with Choice Hotels, may occasionally conduct sweepstakes and contests that offer you the opportunity to win prizes. As part of entering a sweepstakes, certain personally identifiable information such as name, mailing address, e-mail address and Choice Privileges number may be required.
Children's Privacy
Our websites are not intended for children and we do not knowingly solicit or collect personal information for persons under the age of 18.
How do we use the information we collect?
We do not sell, trade, rent, or release your personal information to anyone outside our company, contractors, affiliates, other than in compliance with this privacy and security policy. We and our affiliates use the personal information you provide voluntarily to administer our business activities, provide customer service, contact you concerning your stay, and make other products and services available to you. We share your information with credit card issuers and other companies where necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business partners, including Choice Hotels.
Reservations
We maintain a centralized reservations system that retains your personally identifiable information when you make a reservation for a property via this website, our call centers, and third-party travel agents and travel websites that connect to our reservation system. The personal information collected in the reservation system is needed to secure and process your reservation. Your personally identifiable information (including credit card number) will be processed primarily in the United States to complete your transaction and to facilitate the making of future reservations. Only that personal information which is reasonably required to facilitate your reservations is collected by Catalina.
We will use your email address to send a confirmation and, if necessary, might use the other information to contact you regarding your reservation. We will also use your email address to:
- send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the vacation rental property;
- notify you about special offers and promotions; and
- send you periodic satisfaction or market research surveys.
Marketing, Sweepstakes & Contests
We may use your personal information to send you via e-mail, telephone or postal mail promotions, surveys, third party offers, sweepstakes and contests.
Choice Privileges Members
If you are a Choice Privileges member, we will provide your personal information and information about your stay to Choice Hotels in order to perform certain administrative tasks necessary for the administration and operation of the program such as: (1) allowing you to earn points for staying at various Catalina vacation rental properties; and (2) allow properties to be aware of the Choice Privileges points earned by members so that such properties can award and redeem points.